All posts tagged Salesforce Release

Salesforce Summer ‘19 Release – Feature Roundup!

Author: Tim Combridge – Cludo

It’s that time of year again – that’s right, Salesforce’s annual SUMMER Release. This year, our screens have been graced with the presence of Codey the Bear and Koa the Dog sharing a stand-up paddle board ride together.

Salesforce has been packed full of goodies this Release that are sure to make every admin excited, every developer enthused, and every user thrilled!
 

What’s In Store For Admins?

I’ll start by diving into why every #AwesomeAdmin will love the new release. Salesforce loves admins and is constantly innovating to ensure we have more power than before with each release. 

Enhanced Related Lists – Link

Salesforce is based on a wonderful relational database – this means that records refer to one another throughout the system to make it easy to find things within the system and keep it running efficiently. Related Lists allow Users to be able to access related records with ease, and with Enhanced Related Lists they are now able to see and do more than ever before. 

Enhanced Related Lists can show up to 10 columns (which are now resizable and can be used to sort records), perform actions to multiple related records at a time, and allow text to be wrapped to show more information on the same page. Not only that, but you can choose whether or not you want to display the list view action bar (We’ve been waiting for this for a LONG time!)

Undo, Redo, and Duplicate Elements in Flow Builder (FINALLY!) – Link

Was I the only one who had a party at my desk when I heard about this? Maybe? Okay, I get a bit excited about things like this! Flow Builder was such an excitingly different tool to Flow Designer, but I personally found for all its glory, there was still room for improvement. As nice as it was to have a simplified Toolbox and cleaner interface, I struggled with the inability to duplicate elements or to simply undo my mistakes as I made them. As of Summer ‘19, it seems Salesforce has answered my prayers! The Undo, Redo, and Duplicate buttons are now available in the updated Flow Builder! 

Automation Home (Beta) – Link

Automation Home is exactly as it sounds – a homepage for all things automation! Here you can access the various automation tools at your disposal, find new Flow Templates on AppExchange (New in the Summer ‘19 Release – Link), and see the automation activity within your org. You’ll also find a summary of errors and guidance for optimising automations to ensure your users have an efficient and enjoyable time. 

 

What’s In Store For Developers?

Admins aren’t the only ones who will love the Summer ‘19 Release! There are a whole stack of new and exciting features that Developers will love too!

Force.com IDE Is Retiring – Link

The Force.com IDE plugin for Eclipse has been one of the main pieces of equipment for developers for years. Sadly, we’ll soon be seeing it ride off into the sunset. As we wave it goodbye, tears in our eyes, we can rest easy knowing that the hole in our hearts will be patched with other tools such as the Salesforce Extensions for Visual Studio Code (Link). You can read more about this change on Salesforce Developers Blog – The Future of Salesforce IDEs (Link).

Important Changes to Apex, CLI, Lightning Components, and Lightning Web Components

There are a number of changes to various technical tools within Salesforce that all developers should be aware of. I won’t go into too much detail in this post, but I’d strongly suggest reviewing the following notes:

  • Salesforce CLI: New and Changed Commands (Link)
  • Apex: New and Changed Classes and Interfaces (Link)
  • Lightning Components: New and Changed Items (Link)
  • Lightning Components: Lightning Web Components in More Places (Link)

Enforce FLS in Apex (Link)

Apex can now contextually determine the level of access a User has to a particular field and restrict the code at runtime accordingly. If a User doesn’t have the required access to create a particular field on a record, and the code is trying to insert a record, then it will strip out that field from the code before inserting. This is done by using the Security and SObjectAccessDecision classes. To read more and see an example, click here.

What’s In Store For Business Users?

Business Users are also going to gain access to some exciting new features and tools that will change the way they use Salesforce. 

Filter Related Lists Using Quick Filters (Link)

There’s nothing worse than sieving through an extensive list of related records trying to find what you’re looking for, especially with the lack of filterability on Related Lists! Huh, it’s almost like Salesforce could hear your pain and decided to grant your wish! Introducing Quick Filters for Related Lists in Salesforce. All you need to do is navigate to a Related List and open the new Filter menu on the right hand side, and voila! You can now filter your records however you require! 

You heard it here first – Keanu Reeves is now a Salesforce Employee*
* Not actually true, but we can dream!

Access Super Cool New Features With Lightning Extension For Google Chrome (Link)

You’ve probably scrolled through this article and thought to yourself, “I wonder why all these screenshots were taken in Dark Mode… and how can I access Dark Mode?” (Well, that’s what I would have thought anyway) Wonder no more! Salesforce has included an extension for Google Chrome called Lightning Extension that will let users test out new features, just like Dark Mode, from their own browser. This doesn’t require any change to be made by a developer or an admin, just the extension itself. Try it today! 

Desktop Lightning Experience on iPad (Beta) (Link)

This one may only be exciting for a select few… but it just so happens that I myself am one of those select few, so I’ve decided to make a note of it! 

For years, I’ve felt like my iPad Pro should be capable of a lot more than it had the ability to do, and I wasn’t alone! Apple themselves have announced that in the new iPadOS (due for public release in September) will feature an upgraded, desktop grade Safari web browser, and with Summer ‘19 I noticed that Salesforce also have realised the potential that the iPad has. You can now ask your admin to enable the desktop version of Lightning Experience for iPad users and test it out in Safari! 

Note: This feature is currently in beta and may not work reliably. Keep that in mind when using Salesforce on your iPad. 

Conclusion

In a very short summary – Salesforce Summer ‘19 is going to be a whopper! There are so many features that I wasn’t able to cover in this post, so be sure to head over to the official Salesforce Summer ‘19 Release Notes (Link) to read more for yourself. 

Salesforce Spring 19 Release – Coming to an org near you!

Author – Izaaz Gaffar, Cludo

For those of you who have logged into their sandboxes recently, you may have noticed Einstein floating around on his little bicycle. What does this mean for you? Only one of the three most exciting times of the year, Salesforce Spring 19 Release.

Want to know more about the exciting features Salesforce is bringing to you? Make sure you read on! Before we take a dive into the new goodies though, I encourage you all to review the below key dates.

  • January 7 onwards – Looking to add another cool badge to your collection? Make sure you complete the Spring 19 Release Trailhead here!
  • January 25 – Check out the release webinars for admins and developers here – this will ensure you stay ahead of the curve!
  • JANUARY 11 | FEBRUARY 1 | FEBRUARY 8 – Spring 19 Release over 3 weekends, make sure you check out Salesforce Trust to verify when your org will be switching over.
  • April 22 – For those Salesforce connoisseurs out there that have certifications, the Spring 19 Release exams will be available by April 22 – Don’t forget, these release exams have been moved to Trailhead.

Now that the logistics are complete, let’s dive into the goodies that Salesforce has brought in this release! The article has been broken into the top 3 updates for End Users, Admins and Developers.

End Users

1. Pinned Lists are no longer a feature of the past!

Tired of hitting the “Recently Viewed” list view every time you jump into an object? Or perhaps you have a go-to list view that you’d like to see. Easy, introducing Pinned List Views – simply select the list view that you would like as your default, click the pin icon and off you go! I know a LOT of my users will be happy to see this, personally I am too!

Reference – Jump Right into Your Most Important List View with Pinned Lists

2. Attention Sales Managers – Boost your Inside Sales Reps productivity through the roof with Salesforce High Velocity Sales.

Salesforce High-Velocity Sales is a streamlined solution targeted for sales reps speeding up their sales process. Part of the Sales Cloud family, this tool consists of multiple productivity and automation features:

Reference – Empower Sales Reps with the High Velocity Sales Workspace and Work Queue
  1. Work Queues – Reps are guided through a prioritised list of activities ensuring they make the next correct phone call, email, text message or task.
  2. Lightning Dial-er – Get to your prospects faster with Salesforce native click-to-call.
  3. Lightning Sales Console – unified, intuitive user experience which ensures reps are spending less time on administration and more time on selling.
  4. Einstein – Einstein leverages your sales history to provide scoring on which leads to focus on and how to convert them faster.
  5. Sales Cadences – Remember the Work Queues we spoke about earlier? The list of prioritised, scheduled activities that appear in Work Queues are driven from Sales Cadences. Sales Cadences allows companies to implement best practices, standardise processes and boost efficiency when it comes to selling. With a clicks, not code interface, Sales Cadences can be built to guide both novices and veterans for when to call, when to email or when to wait during the prospecting process.

3. Did I read increased Data Storage?

This is probably one of the most exciting updates to this release. Data storage is now increasing from 1GB to 10GB for selected additions. As an example, prior to Spring 19 – A professional edition org with 10 users would be granted 20MB each, which would equate to 200MB (rounded up to 1GB). Now, a professional edition with 10 users will receive 10GB + 200MB for the 10 users, equalling 10.2GB.

Admins

1. Goodbye Cloud Flow Designer, Hello Flow Builder

Another one for you flow-natics out there, gone are the days of adobe flash crashing in your browser when opening a flow, introducing the new Salesforce Flow Builder. The new Flow Builder features a simplified user interface, consolidated elements, and a seamless migration experience – old flows when opened will display in the new Flow Builder.

2. Organise your email templates back into structured, secured folders.

No more Private and Public Folders, custom email template folders can now be created to put back some structure into your org – oh and did I mention nested folders?

In addition to custom email template folders, folder based sharing has been introduced to ensure users only have access to the templates they need.

3. Create Objects from Spreadsheets

Have a new object with hundreds of fields you need to create? Don’t want to use the schema builder or go through the interface field by field? Now objects and its data can be created by importing either a Google sheet, a Quip spreadsheet, an .xls file, or a .csv file directly into the navigational items tab in a Lightning App.

Developers

1. Create big Objects via the User Interface

Big objects allow you to store and manage large amounts of data natively on the Salesforce platform. Previously, big objects could only be created via the Metadata API, now – big objects can built within the user interface, fields can be defined and index built for how the object will be queried.

Reference – Create Custom Big Objects from Setup

2. Clone Sandboxes (Generally Available)

Simplify your release management process by utilising the ability to clone sandboxes. As you move through the development life cycle, you can now clone an existing sandbox rather than using production as the source.

Reference – Save Time by Cloning Sandboxes (Generally Available)

3. Lightning Web Components

Lightning Web Components and the original Aura Components programming models can now coexist and interoperate on the same page when building Lightning Components. Lightning Web Components are custom HTML elements built using HTML and modern JavaScript.

Reference – Lightning Web Components (Generally Available)

And that’s a wrap! What are your top new features in Spring 19? Please share your thoughts in the comments below. For a full list of features, please visit Salesforce Spring 19 Release Notes.

Salesforce Winter ’18 Release Notes: a tardy review!

Author: James Keaney

I know Spring ’18 is around the corner, but I thought I would back fill my release notes summaries. (Apologies for the tardiness of this post.) There were some big changes in the Lightning Experience features in Salesforce’s latest release, and I am pleased to have reviewed the release notes to bring you this post of the features that I think are the most notable. I hope everyone has had a great break over the New Year!

 

Lightning Experience Gets a New Look and Feel

The biggest change in this release was the UI updates made to the Lightning Design System. Most notable is the new blue background colour that you would be used to by now. This can be hidden and reverted back to the uniform grey white. This background will become fully customised in one of the upcoming releases.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_general_lightning_look_and_feel.htm

Leads: Speed Through Lead Conversions with Added Flexibility

The Lead conversion process has been upgraded in this release. Now users can enjoy the feature parity with the old classic conversion process. The new conversion screen allows users to create new Accounts, Contacts and Opportunities from the Lead, as well as being able to take advantage of the matching rules engine to match an existing record.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_sales_features_core_leads_new_convert_ui.htm

Expand Your Reps’ Email Reach with List Email

Emails can now be send from list views to multiple contact, lead and person accounts. This will merge fields as well. This is one of those features that users have expected but lived without for years.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_sales_productivity_email.htm

Edit More Records at Once with Mass Inline Editing

List views can now edit records in line, up to 200 at a time.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_sales_productivity_list_views_mass_inline_edit.htm

Route Work to Agents in Lightning Experience (Generally Available)

Omni Channel is now GA in Lightning. This means that the Case routing feature that allows you to switch the way you take on cases in your business is available in the nw Lightning Experience. Agents can now accept or reject Cases based on their skills and status. This also includes the ability to push web chats to agents.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_omnichannel_lex.htm

Build Macros and Save Time in Lightning Experience

Actions can now be built by agents using Macro’s in Lightning. Build a macro for your team to quickly close a case or put bulk Cases on hold.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_macros_builder.htm

Use Case Milestones in Lightning Experience

Milestones and Entitlements are now support in lightning experience. This includes a new lightning component which shows the time and details of the current support milestone on a Case record.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_cases_milestone_comp.htm

Chat with Customers in Lightning Experience

Web Chat is now fully supported in Lightning. The console now comes alive with chats that can be routed through Omni Channel into a window which allows you to communicate live with your customers, view their past chats and even link to a Case record.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_live_agent_lex.htm

Lightning Report Builder (Beta)

Orgs can turn on the Lightning Report Builder to try out the brand new reporting engine that you will get to know and love this year. The report build is build with the new design in mind and include automatic report type selection based on your groupings, edit charts in the builder. Keep in mind that this is in beta and includes a long list of features that are not supported. You can hand this out to individual users with a permission set if you want to try it out.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_rd_reports_lightning_report_builder.htm

Embed Dashboards on the Home Tab and in Lightning Apps

Dashboards can now be added to the home page app in Lightning experience. This is a big win for ensuring that the right information is in the right place for your users.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_rd_dashboards_embed_dashboards.htm

Make Your Lightning Pages Dynamic

Lightning pages can be set up to be made Dynamic. This means that you can control the visibility of a component based on the record attributes. For example, for a Case which is for a Contact that is not in the system, display the create new Contact flow that will create the record and link it to the case on the screen. If the Contact is linked, then the flow will be hidden.

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_forcecom_lab_dynamic_pages.htm

View Related List Data Quickly with Related List Quick Links

A new component has been introduced which allows you to hover and view related lists in lightning the same way that used to be in Classic!

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/rn_forcecom_lab_related_list_quick_links_comp.htm

Track Time with the Time Field Type (Beta)

There is a new field type in town: time! This can be used to track the time of cases, events and project management. To support using time in formulas, this beta release introduces the TIMEVALUE and TIMENOW functions, as well as new HOUR, MINUTE, SECOND and MILLISECOND functions.

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Thank you for your time and attention. If you have any questions please reach out to me and the team at Cludo.

Salesforce Summer ’17 Release: Service Cloud is now on the Lightning Experience

James Keaney – Director and co-founder at Cludo

This weekend Salesforce will upgrade their platform to the Summer ’17 release. This release will bring the Service Console on to the Lightning Experience.  I have singled out some of the new Service Console release features that modernise the Service Cloud with the Lightning Experience.

Service Console:  The Service Console is now Generally Available in the Lightning Experience.  The console allows you to view multiple related records in one multi-tab interface.

Split View:  view a list view on the left of your screen to keep track of any list of records that you need to work on.  Manage your assigned Cases efficiently. 

Compact Case Feed:  The case feed is now easy on the eye in Lightning.  Get a quick look at the details in the feed and expand it out to view the full details.

Case Hovers:  View a Case’s details with just a hover, this includes the the latest updates from the feed.

Omni Channel for Lightning:  Omni Channel is now beta in Lightning.  Have your staff manage their availability and accept the Cases that need routing.

Keyboard Shortcuts: This was mentioned in my first post, but this will be a real boon for support staff looking to process Cases and records quickly.

Person Accounts: they are now supported in the Lightning Service Console.

Social Posts:  reply to social posts from the case feed.  This works for Twitter and Facebook posts.

Support Entitlements for Lightning: This feature is on the way to being fully supported in Lightning.  Some related lists from Classic do not yet work.  I would expect this in the next 1-2 releases.

Lightning Knowledge: The Knowledge feature is now Generally Available in Lightning. View and associate articles with Cases in the new interface.

Release Notes: https://releasenotes.docs.salesforce.com/en-us/summer17/release-notes/salesforce_release_notes.htm

Upgrade Times:

AP4: June 11th 3am EAST

AP1: June 11th 3am EAST

AP2: June 11th 4am EAST

AP5: June 11th 5am EAST

AP3: June 11th 5am EAST

AP0: June 11th 5am EAST

Salesforce Summer ’17 Release: Google and Microsoft Integration

James Keaney, Director & Co-Founder

Integrating your email and calendar with Salesforce is one of the most valuable features you can enable for your users.  It will drive adoption and make the platform work for your team.  An example of this is the new Contact sync feature:  now a Sales rep can keep their Contacts up to date in Salesforce, from within Outlook or Gmail and know that the details that they keep up to date in Salesforce will automatically be synced down to their phone via their Contact address book.  Personally, this is my favourite feature.

Summer 17 on June 11 will enhance this integration yet again.  Some of the noteworthy enhancements are listed below:

Relate whilst you compose: relate emails to records whilst you compose them.  This will save your Sales reps time navigating back to their sent items to associate an email to a Contact.

Lightning Email Templates: Create, share and use lightning email templates from within Lightning for Gmail/Outlook.  Make it quick and easy to send repeatable content to customers and prospects.

Stay logged into Lightning for Gmail:  Salesforce session will be preserved now.  No more logging in every 4 hours.

Attachment selector: choose which attachments to save to Salesforce.

Events stay up to date:  Now when your events are sync’d through Lightning for Gmail and that event changes, those changes will be kept in sync.

Contact Sync:  Contacts can be sync’d between Salesforce and Google in both directions now. (Careful!)

Sync Frequency:  Contacts and Events will now sync more frequently with Gmail and Outlook.  

Salesforce Summer ’17 – Features for Admins

James Keaney, Director of Solution Architecture 

Salesforce will upgrade their platform on June 11 to the Summer ’17 release.  Last week I covered some of the new features that I am looking forward to.  This week I have a few new features that I think will make Salesforce Administrators lives easier.

Package Path:  Now you can migrate the Path metadata between environments.  Admins who have implemented Path will be thankful for the amount of time it will save them copying and pasting text and re-selecting the key fields.

Flow Lightning App component: add your visual flows to Lightning Record Pages. This feature is generally available now.  This is the best thing since sliced bread if you are a flow guru.

Launch Flows in Lightning runtime from buttons, links and custom tabs:  Visual flows are now executable in the Lightning Experience.  This now works within the new environment so no more blank screens and empty windows.

Flow redirect: use a retURL parameter to control where your flow returns when executed from the Lightning runtime.

Dynamic flow screen fields: This pilot allows you to select which fields on the UI of a visual Flow display based on user input.

New Setup look and feel: the Setup has been given another lick of paint.  The Setup resembles the Console allowing for multiple tabs for each of the setup options.

Migrate Communities:  You can now move communities between orgs.  This will make administrators lives much simpler when creating or updating a community portal.

Salesforce Summer ’17 Release Dates and Overview

James Keaney | Director of Solution Architecture 

Summer ’17 is coming June 11 (in Australia) so it is time for me to give you a quick run through of my favourite features that caught my attention as I ‘digested’ the release notes.

I encourage you to peruse through these items and see what catches your attention.  If you are a Salesforce user already, please send me a message if you would like to discuss these features and how they might be turned on for you.

Upgrade Times:
AP4: June 11th 3am EAST
AP1: June 11th 3am EAST
AP2: June 11th 4am EAST
AP5: June 11th 5am EAST
AP3: June 11th 5am EAST
AP0: June 11th 5am EAST

Lightning focus: Salesforce have updated the Lightning experience migration assistant to help customers check their readiness for the migration as well as trying to prove out the value of the new interface.  If you want to migrate to Lightning, this assistant will help inform you.  I would also recommend talking to an expert who will give it to you straight.

Lightning off: You can now make the Lightning Experience the only interface for your users.  No more classic.  If you’re game.

Keyboard shortcuts: Users can now interact with records using their keyboard. I recommend issuing out some communications after Summer 17 goes live to your users to instruct them on the useful shortcuts.

To view the available keyboard shortcuts, press:
Windows: Ctrl+/
macOS: Cmd+/

Lightning Console Apps: The beta Lightning Console is now generally available. If your users prefer to have access to multiple records at a time, then this is feature that you can easily turn on and make available for your users. (Think Service Console for Lightning.)

Field History in Lightning: This is one of those features that was missing from the get go that made little sense to the average admin punter. Now you can add the related list to your Lightning pages that shows you the Field History on your records.

Lead Account Matching: Account matching when converting Leads is being improved so that it is in line with how it works in Classic. You will be able to have multiple matches and even match against person accounts.

New Contact Record: Now when you create a Contact from an Account record you will inherit the phone numbers and address from the Account.

Lightning Dialer: Lightning Voice has been renamed Lightning Dialer. This is the integrated way to make calls from Salesforce through your telephony system. The dialer now supports a call list so users can add records to the call list that the dialer will queue up automatically.

Classic Email Templates in Lightning: Classic templates can now be accessed from the Lightning Send Email Activity. This is good.

Lightning Email Composer: Compose messages in a new pop out editor that allows you to edit the email whilst continuing to use Salesforce. Your email signature will now be added into the editor so you can see the whole message as your recipient will receive it.

Kanban by Owner: Group the Kanban view by owner. This is a good way to view the workload of your teams and allows your to change the owner with a simple drag and drop.

Duplicate checking between Contacts and Leads: check for duplicates with the new standard rules that check for the same record that may exist already as a Lead or Contact.

Surface Duplicates across objects: create duplicate rules that check for duplicate records between two objects.

Dashboard filters: Add filters to your dashboards from Lightning Experience.

Combination Charts: plot two sets of data on the one chart within a Dashboard. Nice one!

Create Report and Dashboard folders in Lightning Experience: Another one of those “I can’t believe I have to go back to Classic for this…”

Customise the Files Details Page: create custom fields, pages, buttons for files. This takes files to the next level and becomes a viable option as a light document management system in Salesforce.

Drag and Drop Files: drag files onto a record to quickly upload it to Salesforce.

Validation Rules on Files: collect quality information on your files when your users upload them to records. A new two step upload process will ensure users follow a naming convention or set the appropriate field for a file.

Salesforce Spring ’17 Update Review – Lightning is ready!

Alright! Time to start adding some content to this blog….

I am going to take the time and effort in writing posts relating to the thrice yearly Salesforce upgrades.  As a Salesforce nerd, the upgrades and release notes are something that I love to review and analyse for all the juicy new stuff that I can implement for Cludo and Cludo’s customers.

I will keep these short and on point.  The release notes are a lengthy read, so I will break these down and post once or twice a week leading up to the production release.

Lightning is ready!

Not everyone is on the new Lightning Interface, this goes mainly for customers who have been using Salesforce for a while now.  Since it was released in 2015, Lightning has been through pilot phase, beta phase and now it is GA (in my own view) with Spring ’17.

Here are 3 things from the Lightning Experience Features in this release, Spring ’17, that I wanted to share.

Lightning Console Apps

This is one of the most exciting features to come to the lightning experience.  For Sales and Service users, the multitab experience that the Service Console provided is now available in the Lightning Experience.  Two new apps now come standard with Spring ‘17: Sales and Service.

The reason that this is such a good addition is that it will enable faster navigation between records and related records in the system.  For users who work out of Salesforce for many of their day to day functions, this will provide a massive efficiency boost.

 

Utility Bar in Lightning Experience

The Utility bar has been available in Lightning apps for a little while now only via the API though.  Now the utility bar has a suite of standard components that can be added to a Lightning App.  Think of this as the Lightning version of the footer in the Salesforce Classic Console app.

I am excited about:

  • being able to place chatter in an always accessible place for users to collaborate
  • being able to have instant access to any list for any object
  • being able to trigger a visual flow (i love flows)
  • history will be a useful widget for quickly navigating around the system
  • having a new standard mechanism for integrating softphones for sales and service apps
  • seeing what other custom utilities can be developed by the clever people in the Salesforce ecosystem

Global Actions Menu

For users who have been on Lightning Experience for a while now you might of thought that the Global Actions Menu ( + symbol up the top) was quite limited.  Well now Salesforce has set this up so that you can put almost everything in there.  This will be valuable for quick creation of any object in the system or to trigger a lightning component.  This will start being a feature that is used more and more.

I am going to try to keep these posts as brief as possible to try and target information worth sharing.  Until next time when I talk about some of the new Sales Cloud features.  (And they are awesome!)

Thanks again: James Keaney | (james dot keaney at cludo dot com dot au)