James Keaney, Director & Co-Founder
Integrating your email and calendar with Salesforce is one of the most valuable features you can enable for your users. It will drive adoption and make the platform work for your team. An example of this is the new Contact sync feature: now a Sales rep can keep their Contacts up to date in Salesforce, from within Outlook or Gmail and know that the details that they keep up to date in Salesforce will automatically be synced down to their phone via their Contact address book. Personally, this is my favourite feature.
Summer 17 on June 11 will enhance this integration yet again. Some of the noteworthy enhancements are listed below:
Relate whilst you compose: relate emails to records whilst you compose them. This will save your Sales reps time navigating back to their sent items to associate an email to a Contact.
Lightning Email Templates: Create, share and use lightning email templates from within Lightning for Gmail/Outlook. Make it quick and easy to send repeatable content to customers and prospects.
Stay logged into Lightning for Gmail: Salesforce session will be preserved now. No more logging in every 4 hours.
Attachment selector: choose which attachments to save to Salesforce.
Events stay up to date: Now when your events are sync’d through Lightning for Gmail and that event changes, those changes will be kept in sync.
Contact Sync: Contacts can be sync’d between Salesforce and Google in both directions now. (Careful!)
Sync Frequency: Contacts and Events will now sync more frequently with Gmail and Outlook.